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General
What is Spurr?
Spurr is a mobile app that helps you to find and join activities that are happening around you right now.
What types of activities can I find on Spurr?
There are two types of activities on Spurr: Hosted and Un-hosted.
Hosted activities are created and hosted by a real person. An example of a hosted activity would be a group bike ride.
Un-hosted activities are publicly available activities or places that Spurr helps you discover. We carefully find and curate them, making them easy for you to find and enjoy, but they aren't run or managed by anyone from Spurr.
Where is Spurr available?
Spurr is available in Apple App Store and the Google Play Store in the Netherlands and the UK. We have actively “launched” in Amsterdam so you can expect to find lots of af activities there!
Why can’t I find activities near me?
Spurr relies on a supply of high-quality activities to make the joiner experience valuable. Spurr is therefore launching one city at a time to ensure a great experience for joiners and hosts.
We are picking where to launch next based on demand. Get in contact if you’d like to see Spurr launched in your city and the next launch city could be yours!
Joiners
I joined an event but can no longer go - what do I do?
Please cancel your attendance in “My activities”. This way - for hosted events - the host knows to not expect you. You also keep you joined activity data accurate.
What is my “reliability score”?
Your “reliability score” is a measure of how often you attend hosted activities that you signed up for. If you sign up to a hosted event and don’t turn up (or cancel too late), this will be reflected in your reliability score. Note that un-hosted activities do not contribute to your reliability score.
Example
Imagine you signed up for a group bike ride. 6 people signed up, and only 5 people have turned up. The group is ready to leave. The host is in a predicament - Is the last person just late? Are they still coming? Do I wait? Do I go without them? No-shows negatively impact the activity for both the host and the other attendees. We get it, things happen and sometimes you do just need to cancel. Please just remember to do what you can to maximise the experience of hosts and other attendees by canceling your attendance if you can’t join an activity.
After your first 6 hosted events, if your reliability score drops below 50% you will be unable to join another hosted event. If this is you and you want to continue to use Spurr - get in contact with us.
Hosts
I want to charge for people to join my activities - how would this work?
Spurr currently does not support in-app payments. If you would like to charge for attendance to your activity, please state this clearly in the activity description and facilitate the transaction yourself.
Someone who signed up for my activity hasn’t turned up - what do I do?
First things first, send them a message in the activity chat - perhaps they are just running late or are a bit lost.
If the activity ends and the joiner didn’t turn up, please mark them as a no-show. You can do this by going to My Activities, opening the relevant activity, opening the relevant joiner and clicking no-show. Doing this encourages a more honest platform and helps your fellow hosts to avoiding having to deal with unreliable joiners.
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